Shipping Terms
Our aim is to offer you good shipping options. Fast and secure delivery of products.
Where do you ship from?
Yes, we have our own warehouses (At Glashütte 1, Gate/B3 42799 Leichlingen Germany), (Unit 30, Maybrook Industrial Estate, Maybrook Road, Brownhills, WS8 7DG) on-site, so you will primarily receive packages shipped from our own local warehouses. Thank you.
Delivery Timeframe
The timeline for order delivery is divided into two parts:
• Processing Time: 1-2 business days
• Delivery Time: 2-7 business days
Please ensure that all delivery information is correct. If incorrect and/or missing information is provided, we may need to contact you to update the delivery information, which could lead to delays in delivering your order. Customs clearance could also cause delays.
Your local customs office may require additional documents and time to clear your package, potentially delaying the estimated delivery time.
Your order may be delivered by either the local postal service or a local courier service. Depending on your region, most orders will be delivered by your local postal service, resulting in the package being delivered with your regular mail. If you are not at home during delivery, the postal service may leave a notification card informing you of how and where to collect your delivery.
No return arrangements will be made if packages are returned due to incorrect addresses, incomplete addresses, or unavailability.
How Can I Track My Order?
You can track your order on our website using the following link:
Please note: Depending on the location, shipping may take 2 to 7 business days.
How Long Will My Product Take?
We will ship your order within 1-2 business days, shipping from our own local warehouses. It typically takes 2-7 business days for the package to reach you.
Note: Delivery times may be affected during holidays, as courier companies restrict operations during these times. Although this is unfortunately beyond our control, we will do our best to address this issue. Due to Covid-19, there may be delays in delivery.
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